FAQ

Below are some common FAQs from our customers.
If you have any other questions, please just send it to info@zorparfums.com.

General Questions

In the extremely rare instance that you've had an allergic reaction to a product, discontinue use of the product immediately, take a photo of the reaction, and contact our support team.

When receiving your fragrances, please refer to the ingredients listing on the product page and packaging to ensure it's suitable for your skin. 

(Allergy-related returns must be less than 20% used to qualify for a refund.)

Your purchase should arrive in perfect condition.

If you have received an item that is damaged or faulty, please contact us at info@zorparfums.com within 30 days of purchase. Any faulty items reported outside of this timeframe may not be accepted.

Please don't dispose of the item until we've had a chance to chat with you.

If you've accidentally ordered the wrong the perfume, please immediately contact support with your order number. Do it right way - once the shipping process has begun, we are unable to cancel the order.

If you have received a product that isn't what you ordered, please take a photo of the item and contact support;within 7 days of delivery.

Yes, ZOR Parfums is proud to be cruelty-free. We do not test our products on animals, and we are committed to promoting ethical practices in the beauty industry.

You can purchase on our website using a debit or credit card.

We additionally offer support for PayPal, Afterpay, Shop Pay, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

Not at the moment. We're only shipping to Australia.

Have a question that's not seen here? Contact Support